Blurry images - can't see a person face clearly

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Blurry images - can't see a person face clearly

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Blurry images - can't see a person face clearly
Blurry images - can't see a person face clearly
2023-11-28 01:25:29
Tags: #Night Mode #Recording #Poor Video Quality
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.5

Hello TP Users,

I have recently bought Tapo C520WS. While rest of things are fine, the picture quality is very poor even though I have set the video quality at 2K QHD. I have tried the FPS at 25 as well as 15. During the daytime, the face of a person can only be seen clearly if the person is not moving. At the night time, even though I keep on staring the camera, at the distance of 10 feet, my face is not clear. How can I expect to identify a person with such a poor camera performance?

 

Following are some of the other settings:

Person Detection Sensitivity at 8

Video & Display

Night mode settings: Smart mode

Spotlight Settings:

Brightness: 100

Advanced Settings -> Display Settings

Hardware Acceleration

microSD Card: Samsung 256GB U3

 

Request to the experienced users to provide some feedback, am I missing on any important settings?

 

Regards,

Nil

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#1
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5 Reply
Re:Blurry images - can't see a person face clearly
2023-11-28 09:04:41

  @NileshSoni 

Hi,
During the nighttime, whether spotlight light turn on when the camera detects an event?
Is it possible to send us a picture of the camera's Live View page at night when a person staring at the camera? 
Best Regards

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#2
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Re:Blurry images - can't see a person face clearly
2023-11-29 23:52:44

  @Solla-topee 

Thanks for replying.

Yes, the spot light turns on when a person is detected. I am attaching three pictures - 

  1. The first one is taken from the Live View
  2. The second one is taken from the recording (Person detection notification) and
  3. The third one is when a person is moving.

 

As you can observe, the images are not clear even though I was standing still and let the camera settle on me (in the first two images). My concern is that, an intruder is not going stand still and in that situation, the picture will be completely distorted (see the third one). 

 

 

 

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#3
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Re:Blurry images - can't see a person face clearly
2023-11-30 10:38:24

  @NileshSoni 

Hi
We have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

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#4
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Re:Blurry images - can't see a person face clearly
2023-11-30 13:13:31

  @Solla-topee 

 

Thanks...

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#5
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Re:Blurry images - can't see a person face clearly
2023-12-01 05:51:57

  @NileshSoni 

Hi, 
You are welcome, and the case ID is TKID231159038.
Best Regards

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#6
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Helpful: 0

Views: 730

Replies: 5

Tags

Night Mode Recording
Poor Video Quality
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