C210 and VIGI 8 Channel

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C210 and VIGI 8 Channel

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C210 and VIGI 8 Channel
C210 and VIGI 8 Channel
2023-11-20 06:02:24 - last edited 2023-12-19 01:42:29
Model: Tapo C210  
Hardware Version:
Firmware Version:

For the past4 months I've been using several C210 and a C500 without any issues.  Recently I purchased a VIGI NVR1008H and connected all the camera's to it.  Three days later I noticed that two of my older C210 was no longer sending video or the NVR.  Not only that the devices were labeled as OFFLINE in the TAPO app.  When I turn off the C210's and turn them on again they appear on both the VIGI NVR and the TAPO app again and video was streaming.  However after about 2 to 24 hours they would one by one go offline again.

 

At first I thought it was a problem with the camera so I used a brand new C210 and installed it.  After about 2 or 3 hours the  newly installed C210 would also go offline and would not show up on the VIGI NVR and  the TAPO app.  The C500, however, works without any problems.

 

I've tried removing the devices from the NVR and just access them on the TAPO app but they would eventually get disconnected.  I've also double check the list of IP addresses and confirmed that they are no longer connected to the network.

 

Notes : 

  • The lights for some of the C210 are solid green even ,though the TAPO APP says they are disconnected.
  • The light for the other C210 is a solid red.
  • The location for one of the C210 and the C500 are roughly the same distance from the router but the C500 is not experiencing any connection problems.
  • Everything works once the cameras are rebooted but goes offline again.
  • The CCTV connectinon fails regardless if the camera was connected to the VIGI or if just soley connected via the TAPO app
  • All CCTV cameras are using the latest firmware

 

Looking to see what is the possible cause of this

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#1
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1 Accepted Solution
Re:C210 and VIGI 8 Channel-Solution
2023-12-19 01:42:23 - last edited 2023-12-19 01:42:29

  @Noorshazmil  @Zahri 

 

Take a look at the suggestions here if your camera experiences a connectivity problem with the router. What to do if I can't control my Tapo cameras on the Tapo app?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#7
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Re:C210 and VIGI 8 Channel
2023-11-21 08:08:46 - last edited 2023-11-21 08:08:57

  @cctvnoob 

 

It's more like a device connectivity issue as this problem still appears without linking VIGI NVR. 

 

What's the model of your router? Does it have a separate 2.4GHz WiFi? How many 2.4GHz devices do you have?

If you own a big network, please share your network topology here. (Perhaps a simple drawing?)

 

Please check what are the hardware and firmware versions of your C210s?

 

There is one phenomenon that seems a bit unusual, can you double-check to confirm if it is indeed the case? >> C210's LED still displays green despite it disconnecting from router (No IP address obtained)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:C210 and VIGI 8 Channel
2023-11-22 00:11:18

  @Wayne-TP 

 

I am using an EAP 110 which has 2.4ghz.  The network is set up as follows

 

ISP -> Access point ( EAP 110 ).

 

In the network there are anywhere from 6 to 8 device connected at any one time.

 

The current firmware that is installed on the C210 is 1.3.9 Build 231019.

 

For one of the C210 is not connected to the network but the light was still green. 

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#3
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Re:C210 and VIGI 8 Channel
2023-11-23 11:30:19

  @cctvnoob 

 

Any recent update to the EAP network? What ISP router are you using?

 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:C210 and VIGI 8 Channel
2023-12-16 14:37:18

  @Wayne-TP 

 

I also have same problem with my Tapo C210.

I have 4 unit C210.

2 unit already upgrade to firmware 1.3.11

2 unit still using firmware 1.3.9

 

However 4 of them still have issue disconnected.

 

 

I have another 8 units C200. All of them no issue at all.

 

 File attached is diagnose log C210, firmware 1.3.11

 

Thanks

File:
diagnose_log.zipDownload
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#5
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Re:C210 and VIGI 8 Channel
2023-12-16 14:39:17

  @Wayne-TP 

 

I also have same issue.

What should I do?

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#6
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Re:C210 and VIGI 8 Channel-Solution
2023-12-19 01:42:23 - last edited 2023-12-19 01:42:29

  @Noorshazmil  @Zahri 

 

Take a look at the suggestions here if your camera experiences a connectivity problem with the router. What to do if I can't control my Tapo cameras on the Tapo app?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#7
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Re:C210 and VIGI 8 Channel
2023-12-19 18:15:09
already done all the instructions given. But still, c210 keep disconnected.
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#8
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