@Leah96 

Hi,
You can refer to the link below to troubleshoot if you fail to set up your Tapo Cam.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please help confirm: 
1. The model number of your camera.
2. What error message do you have when configuring the camera, and what's the LED status on the camera when you see the error message?
3. Confirm if your router has internet access and if the Wi-Fi name and password include special characters, such as @, &, etc.
4. Check if your router has special settings, such as MAC Filtering, Firewall, Access Control, etc.
5. Connect the camera to a hotspot Wi-Fi from your phone and check if it will connect successfully.

Best Regards