Missing playback and download

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Missing playback and download

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Missing playback and download
Missing playback and download
2023-10-18 20:39:21
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.7

Over the past 3 days on the live screen I have been missing any playback.  I have had activity outside the window which usually shows up on playback and download, but for some reason it's not showing up. I have rebooted the camera on several occasions but with no joy.

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Re:Missing playback and download
2023-10-19 09:45:47

  @thepriest 

Hi,
Please help confirm the following information for your issue.
1. Please go to the camera's Device Settings>Detection page and send me a picture of this page.
2. Please go to the camera's Live View>Playback & Download>Playback page, tap the cloud icon, select the date, and send me a picture of the page that shows the problem.
3. Whether the cloud video clips created recently displayed on the Playback page?

 

Best Regards

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