About adding the new camera on my account

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About adding the new camera on my account

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About adding the new camera on my account
About adding the new camera on my account
2023-08-08 22:14:30 - last edited 2023-08-08 22:17:54
Model: Tapo C200  
Hardware Version:
Firmware Version:

Hello i have a question about adding the new cameras on my account. 

i have twe camera on my Pizzerias and i had registered two more cameras on another pizzerias with other email addresses, and im paying for monthly records for both cameras. my question is how can i change the email address and save the payment. i need to add all 4 cameras on one tablet and one email address. Two camera C200 and C100 registered on 111111@gmail.com and Two C200 is registeredon 22222@gmail.com and payment was made it  two different accounts. So how can i add Two C200 from 22222@gmail.com to   111111@gmail.com and save my payment on recordings. Thank you. 

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Re:About adding the new camera on my account
2023-08-09 11:04:42

  @DONSANJAR 

Hi,
1. If you want to add the two Tapo C200 from 22222@gmail.com to 111111@gmail.com, please reset the two Tapo C200 to factory default settings as per the UG, and then reconfigure them on the Tapo app when logging in with 111111@gmail.com, and the two Tapo C200 will bind to the 111111@gmail.com.

 

2. You are subscribed to the Tapo Care service based on the TP-Link ID, if your four cameras are bound to 111111@gmail.com, you can cancel the Tapo Care service for 22222@gmail.com, and then let the two C200 join the Tapo Care service subscribed for 111111@gmail.com.
Tapo Care Cancellation and Refund
How to add new cameras to my Tapo Care plan?
 

If you have any problems regarding the Tapo Cam and Tapo Care, please describe your problem in detail, and let me know the Tapo Care plan that the 111111@gmail.com and 22222@gmail.com subscribe to.

 

Best Regards

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