No (low) sound from Tapo C310

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No (low) sound from Tapo C310

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No (low) sound from Tapo C310
No (low) sound from Tapo C310
2023-08-05 12:18:36
Tags: #Sound
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.2

Hi.

The audio from my Tapo C310 has almost  stopped working. When tapping on the microphone some noise can be heard.

There are also some background noise all the time. Have done hardware reset but no difference. Been working fine for about one year. Sitting outside well protected from rain. Was very satisified with the camera until this turned up.

BR Tomas

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Re:No (low) sound from Tapo C310
2023-08-07 07:35:55

  @Bushlake 

Hi,
Thank you for the case report. In this case, please check if the Tapo C310 is sitting in an open area, and if not, you can try to change the camera's location if possible.
And please check if the Tapo C310 is closer to some electric devices, and if yes, you can try to move the electric devices away from the camera.

 

If the problem remains, can you share the video recorded on the camera's Live View page manually when the microphone sets to maximum with us? And share the video that shows the problem and recorded with your other phones when the microphone sets to the maximum with us? We will further analyze the issue with two videos.
And you can send me the link to download the videos via private message.

 

Have a nice day!

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