No sound in Tapo C310, hardware 2.0

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No sound in Tapo C310, hardware 2.0

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No sound in Tapo C310, hardware 2.0
No sound in Tapo C310, hardware 2.0
2022-08-30 18:05:50
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.2.4

I have 4 Tapo C310. Two with hardware version 2.0. I noticed some weekend ago that they no longer record sound and egen looking in real time there is only noise. The two cameras with hardware version 1.0 still works. I have tried to restart but still no sound. Any one experienced the same problem? Any ideas why the sound have disappeared.

 

thanks in advance

 

 

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#1
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Re:No sound in Tapo C310, hardware 2.0
2022-08-31 01:52:48 - last edited 2022-08-31 01:53:49

 Hello  @JohanO 

Thank you for the feedback, can you share a video clip link of the phenomenon? 

  • Please try to adjust the microphone volume to higher level and see if you can hear Live view sound.
  • Test Call and Talk feature and see if you can hear the sound.

May I know where the camera is located can you share a photo of its position? When did you purchase this camera, thank you in advanced for confirming case details. 

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#2
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Re:No sound in Tapo C310, hardware 2.0
2022-09-10 07:05:56

"Try to adjust the microphone volume to higher level and see if you can hear Live view sound."

It seems like it was already at the highest level (I have not set it to that). However, it is still only noise



"Test Call and Talk feature and see if you can hear the sound."

I'm not at the same location as the camera at the moment, but can test it later. I have already tested to stand by the camera and speak with the Tapo app on and I could not hear my self in the phone



"May I know where the camera is located can you share a photo of it?"

The camera is placed on a wall closely under the roof. I do not have any picture, but can take a photo next time I'm at the site (will be first in a couple of weeks)

 

When did you purchase this camera, thank you for help confirming case details. 

2021-09-30

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#3
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Re:No sound in Tapo C310, hardware 2.0
2022-10-01 09:31:20 - last edited 2022-10-01 09:50:39

  @Solla-topee exemple video. On Max volume on the phone one can heat some sound. I try to talk via the Tapo app to the camera and one can hear some sound but mainly noise

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Re:No sound in Tapo C310, hardware 2.0
2022-10-01 09:52:26 - last edited 2022-10-01 09:53:18

Tried to uppladdning a mp4 file 20 times now. Reduced the size to 10 mb but still gets uppload failed. How can I share the example?

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#5
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Re:No sound in Tapo C310, hardware 2.0
2022-10-09 15:03:43
My problem seems to be very similar as https://community.tp-link.com/en/smart-home/forum/topic/512640. How was that issue solved?
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