When in mobile data , the app says camera is offline although the camera is connected to wifi.

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When in mobile data , the app says camera is offline although the camera is connected to wifi.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
When in mobile data , the app says camera is offline although the camera is connected to wifi.
When in mobile data , the app says camera is offline although the camera is connected to wifi.
2023-08-05 02:59:20
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.5 Build 230426

When in mobile data , the app says camera is offline although the camera is connected to wifi.  

I am outside and want to view my camera live using mobile data. 

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Re:When in mobile data , the app says camera is offline although the camera is connected to wifi.
2023-08-07 08:03:52

  @UttamTiwari1088 

Hi,
To locate the problem, please help confirm the following information.
1. What's the LED status on the Tapo C310 when it shows offline on the Tapo app remotely?

 

2. Please describe your network diagram, such as the Internet--wireless router)))Tapo C310, etc.? 
What's the model number of the wireless router?

 

3. You can try to change the DNS server to 8.8.8.8 and 8.8.4.4 on your router and check if it helps.

 

4. Please check if your router has some special settings, such as firewall, access control, parental control, MAC Filtering, etc.
If yes, turn them off for a try.

 

5. If you connect your phone to other Wi-Fi networks rather than using mobile data, do you have the same issue?

 

Best Regards

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