C210 - NVR stopped working. Camera claiming a SD Card is inserted?!

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C210 - NVR stopped working. Camera claiming a SD Card is inserted?!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C210 - NVR stopped working. Camera claiming a SD Card is inserted?!
C210 - NVR stopped working. Camera claiming a SD Card is inserted?!
2023-03-28 08:33:49
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.3

Dear all, 

 

the NVR stream stopped working after updating the firmware despite not having changed credentials or anything else. 

 

In the mobile app under "camera account" there is a text in small gray letters notifying that NVR has currently been de-activated and that a removal of the SD card would re-activate NVR. 

 

There is no SD Card inserted, so I cannot remove it. 

 

I tried to insert and eject an SD Card: Didn't help. 

I reset the camera: Didn't help. 

 

I assume the recent Firmware 1.3.3 contains a bug that leads to a deactivation of the NVR stream.


Is it possible to roll back the firmware until there is a bug fix available?

Any ideas how to fix it?

Please kindly support. 

 

Best regards, 

Stephan 

 

 

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Re:C210 - NVR stopped working. Camera claiming a SD Card is inserted?!
2023-03-29 06:59:18

  @Martelo 

 

Hello, thank you for the feedback. How did you reset the camera? Please ensure the device is factory reset correctly. How to reset my Tapo camera

 

To assist you efficiently, a specialist will follow up on your case by email later. Please pay attention to your email box and confirm.

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