Tapo C210 Camera Offline when Outside the house
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Hello.
I am not able to view my Camera when I'm using Mobile Data or Wifi outside the house. This usually works fine but it just have a problem today.
I am able to view the Camera if I am at home but I can no longer view it when I am outside. The App says the Camera is Offline.
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Hello everyone,
Thank you for your valuable feedback.
The problem you reported has been fixed on Feb 21, 2023, you can check this topic to learn more about this Fix
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Thank you very much for the case report!
Your feedback has been passed to the team and the engineers are currently looking into it with high priority, I believe they will get things right as quickly as possible.
Apprecited for your waiting while the team is investigating this, we'd keep you updated here in the community when the support receives any updated news.Thank you.
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@Sander127 me too. i thought its my phone problem
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@Sander127 Same issue happening here since few hours ago, appear offline outside from the home network
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@Bongskie This happened to me today. All my cameras says offline in the Tapo app even though every camera is green and still notifying me when it detects an intrusion. Cannot access the camera on Wi-Fi or cellular. What is going on?
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@Sander127 same issue with me in india. Suddenly C210 showing offline since mor
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Hello everyone,
Thank you for your valuable feedback.
The problem you reported has been fixed on Feb 21, 2023, you can check this topic to learn more about this Fix
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Helpful: 10
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Replies: 8
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