Smart Home Community > All Threads > Tapo Camera only controlled locally
< All Threads

Tapo Camera only controlled locally

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Tapo Camera only controlled locally

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo Camera only controlled locally
Tapo Camera only controlled locally
2022-11-23 10:59:50
Model: Tapo C210  
Hardware Version:
Firmware Version:

Hi,

 

We recently got our internet upgraded (with a new router) and our camera can now only be controlled when connected to the same wifi that the camera is connected to, previously we could view it via mobile internet or via a different router. We've had the service provider of the internet out and they have said "they've never came across the problem before" nor can they change the DNS settings of the router (they say their factory set and locked)

 

Can anyone shed some light on this?

 

Thanks in advance....

  0      
 
  0      
 
#1
Options
1 Reply
Re:Tapo Camera only controlled locally
2022-11-24 10:01:00

Hi  @DerekC 

 

For this issue, here are some tips that may help!

1. Check if the camera obtained an IP properly.
How to check the IP of the camera:

a) Check the DHCP/client list on the Router and see if there is an IP for the camera with the corresponding MAC address.

b) Download the third-party APP Network Analyzer and use the LAN Scan tool in the local network to see if there is an IP for the camera with a corresponding MAC address.

 

2. Check if there are any advanced features such as parental control or firewall/QoS function enabled for the camera on the router.

3. Try to connect the camera to router guest network, or mobile hotspot for a test, to see if the problem is still the same. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 1000

Replies: 1

Related Articles
Tapo c200 can only be controlled locally
18246 7
Tapo C210 can only be controlled locally
1236 0
Tapo C200 camera can be controlled only locally
385 0
Tapo C200 can only be controlled locally
3191 13
this tapo device can only be controlled locally
3690 0
The Tapo device can only be controlled locally?
7777 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.