Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > Camera live or recording blurred

< All Threads

Camera live or recording blurred

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camera live or recording blurred

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SinghalAkash

2022-10-08 14:09:10

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-08

Camera live or recording blurred

2022-10-08 14:09:10

Tags: #Live View

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.1

I bought this in August and after almost two months its started to show blurred screen in both modes day and night. I tried reset it, tried removing memory card, nothing works. Is there a way to resolve this, attaching an screenshot of current recording.

File:

Blurred Screen.jpgDownload

1 Reply

Solla-topee

2022-10-17 09:03:09 - last edited 2022-10-17 09:21:07

Posts: 13324

Helpful: 2294

Solutions: 1903

Stories: 8

Registered: 2020-05-19

Re:Camera live or recording blurred

2022-10-17 09:03:09 - last edited 2022-10-17 09:21:07

Hello @SinghalAkash

Thank you for reaching out to us.

Make sure the Lens of camera is clean
You may gently shake the camera and see if the live view looks fine.

If still the same, can you attach a photo of live view in the Daymode for us to take a further look at it.

Please share the MAC address and SN number with us via private message.

As we may need check the warranty, may I know which country are you located in, thanks.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

SinghalAkash

2022-10-08 14:09:10

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-10-08

Information

Helpful: 0

Replies: 1

Camera live or recording blurred

Camera live or recording blurred

Information

Voters 0

Tags