Hello. So I had already set up and used this camera before. But one time I had internet connection problems and when my connection came back, all other cameras came back online but this C320ws didn't so I reset it by pressing the reset button for 5 seconds til the red light blinked.

Now the app can find it, and I am even connected to it via wifi, but the succeeding screen says "Unable to connect to your tapo device". Please see attachments. I've reset multiple times and my mobile data and vpn are off, and the device is blinking red and green when this happens. I've also tried a different phone with a different account but still won't work.

How can I resolve this?

Thanks in advance.