@Solla-topee 

Solla-topee wrote

Hello  @rsherga 

You could try to disconnect smart device from Wi-Fi network like power off the router temporarily. 

Then with the device powered on,  try factory resetting the power strip by pressing the control button for more than10 secs and see if the device have the same?    How to reset TP-Link Kasa smart switch and plug?

 

Do you mean the socket are in a reboot loop when powered on? May I know was there any power outage or thunderstorm happen before this behavior happened? If the same, it could be a faulty device, it is recommended to reach retailer or our local support directly to check warranty. Please attach puchasa date, SN number, proof of purchase etc. when check warranty.

 

Thanks for reply. Factory reset process does not work. There isn't any change in behavior when doing the steps.

And yes, reboot loop is probably the best description of what is occurring here.

I bought the strip in January along with a bunch of other Kasa products, but this seems to be the only one with any issue at the moment. I'll open a ticket with support team. Thanks