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Hello. Today I bought a camera, connected it immediately and updated the software.
I purchased a basic subscription to save in the cloud,
unfortunately, nothing is recorded in the cloud. there is no recordings in the application in the cloud recordings tab.
If cloud recording does not work properly, here are some tips that may help with your case
1. Confirm camera has been added to Tapo Care subscription:
Tapo APP-> Me -> Tapo Care - > Select Camera -> My Cameras.
How to add new cameras to my Tapo Care plan
2. Confirm Motion Detection is 'ON', and you have set up proper Activity zone & Sensitivity settings for the camera
How to use motion detection function of my Tapo camera in Tapo app
3. Reboot the camera.
To better assist with your case, we created a support email TKID220605606 to follow up further, please check your email inbox.
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