C310 stopped recording

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C310 stopped recording

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jimdem

2022-01-11 08:08:04 - last edited 2022-01-12 11:37:25

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Registered: 2021-03-14

C310 stopped recording

2022-01-11 08:08:04 - last edited 2022-01-12 11:37:25

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.1.12

Hello.

Since last night my camera stopped recording. I have an SD card installed for months now and everything was ok. I have loop recording enabled and the status of the card is good according to the app. Also the recording schedule is continuous. At the playback & summary i can see the events but not the recordings, suddenly the timeline became white from blue. I've tried to reboot the camera but nothing happened.

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jimdem

LV1

2022-01-12 09:34:09 - last edited 2022-01-12 11:37:25

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Registered: 2021-03-14

Re:C310 stopped recording-Solution

2022-01-12 09:34:09 - last edited 2022-01-12 11:37:25

@Solla-topee

Hello and thank you for your reply. The problem got solved by itself after the hour got past 00:00 at night. Now it started to record fine.

I remember that there was a power outage and after that, it wouldn't record, only show live image. But after 00:00 it started again to record.

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Solla-topee

2022-01-12 01:35:10 - last edited 2022-01-12 11:36:42

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Registered: 2020-05-19

Re:C310 stopped recording

2022-01-12 01:35:10 - last edited 2022-01-12 11:36:42

Hello @jimdem

If 24/7 continuous recording stopped, here are some settings to check:

- Confirm the firmware of the Tapo camera and the Tapo APP version are both up-to-date.
- Tapo APP Camera Settings > Recording Schedule, Motion Detection recording (Orange) /Continuous recording(Blue), make sure all the time blocks are selected.
- Make sure the camera is connected to the internet , is the timestamp on the live view page update correctly?

If still the same, may I have 1) a photo of recording schedule settings, 2) please send the Mac address of camera by private message 3) SD left capacity & SD card status on Tapo APP 4) Log of tapo camera: How to Get the Log of Tapo Camera?

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