KP400 emitting power when off
Hi
I am having an issue with my KP400; it seems the KP400 outputs a very low wattage even when OFF, hence, my led lights still remain slightly dimmed and opened even when OFF.
Any fix for this?
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@Mrpoune Hello,
Sorry for the delayed reply, may I have a link of the lamp connected to KP400?
If you tried different home appliances or a different lamp, could it get power as well, many thanks.
Please manually switch off KP400, press the control button to turn it off, is it the same case?
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@Solla-topee What do you mean a link to the KP400?
I've tried manually turning on and off the device. However, even when OFF, my led lights are still slightly lit.
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@Mrpoune Hello,
Thank you for your reply. May I know the model of the Led lights or the purchase link of the Led lights?
If you try a different light fixture or lamp and see if other lamps do the same? Does this happen to both sockets of Kp400?
May I know where did you plug the KP400, can I have a photo showing how did you place the KP400 if possible, thank you.
As this case is a bit special we'd like to have a specialist to follow up your case via email, please check your inbox later, thank you.
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