Lost contact with KP400 smart plugs

Lost contact with KP400 smart plugs

Lost contact with KP400 smart plugs
Lost contact with KP400 smart plugs
2024-07-29 19:45:25 - last edited 2024-08-01 03:07:34
Model: KP400  
Hardware Version: V3
Firmware Version: 3.3.501 Build 1218

After applying the latest firmware update, my two KP400 smart plugs are now greyed-out; all other plugs and switches are fine.  Rebooting my router, unpowering and repowering the plugs, and rebooting my mobile device have not corrected the issue (upon repowering, the wifi light on the plugs initially flash red once, then green three or four times, and then turn a solid amber).  Any suggestions as to what should be my next steps.  Thanks !

 

 

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#1
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2 Accepted Solutions
Re:Lost contact with KP400 smart plugs-Solution
2024-07-31 06:37:44 - last edited 2024-08-01 03:07:45

  @CollieGuy 

 

There was a cloud server fluctuation and the service has been restored. Please re-check the condition of your smart devices. Reload or force close and reload the app.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Lost contact with KP400 smart plugs-Solution
2024-07-31 09:43:22 - last edited 2024-08-01 03:07:34

  @Wayne-TP -  Thanks for confirming this.  I'm pleased to report that everything appears to be working as it should.

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#5
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Re:Lost contact with KP400 smart plugs
2024-07-29 20:18:01

  @CollieGuy -  OK, this is weird.  I factory reset one of the two plugs, restored the original names, and now both are accessible onscreen.

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#2
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Re:Lost contact with KP400 smart plugs
2024-07-30 01:42:35

  @CollieGuy  -  And they're gone once again.  sad

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#3
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Re:Lost contact with KP400 smart plugs-Solution
2024-07-31 06:37:44 - last edited 2024-08-01 03:07:45

  @CollieGuy 

 

There was a cloud server fluctuation and the service has been restored. Please re-check the condition of your smart devices. Reload or force close and reload the app.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Lost contact with KP400 smart plugs-Solution
2024-07-31 09:43:22 - last edited 2024-08-01 03:07:34

  @Wayne-TP -  Thanks for confirming this.  I'm pleased to report that everything appears to be working as it should.

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#5
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Re:Lost contact with KP400 smart plugs
2024-08-01 03:07:30
That's good. Glad to hear that!
Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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