Tapo Camera Shows Wrong Date and Time

Tapo Camera Shows Wrong Date and Time

47 Reply
Re:Tapo Camera Shows Wrong Date and Time
2024-08-18 15:13:19

  @Solla-topee Thanks for the guide but I'm still struggling with the incorrect time showing on 2 of my 6 Tapo cameras.

 

Strangely, I have 2 x new C520WS, 1 x C320WS cameras outdoor and they are the only cameras showing the incorrect time stamp in the on screen display.  They show the time 1 hour ahead of the actual time.

 

The 2 x C520WS are both hardware version 1.0, firmware version 1.2.8 and all software on mobile devices is up to date as is the software on the Vigi NVR.

 

The C320WS also shows the incorrect time but is not currently connected so I can not view the hardware / firmware versions but it is up to date.

 

I have a C310 outdoor, hardware version 1.0, firmware version 1.3.11 and that shows the correct time.

 

I have 2 x C210 indoor, hardware version 1.0, firmware version 1.3.11 and they both show the correct time.

 

All cameras are connected to same wifi network via Tapo Deco S4's placed throughout the house and there are no restrictions or ports forwarded to any of the cameras.

 

All cameras are set to auto reboot each morning between 0700-0730 and when they do the 2 x C520WS start up with their time showing correctly but during the course of the day they will both adjust to show 1 hour ahead while the C310 & 2 x C210 stay at the correct time.

 

I have checked every camera is set to the same region and there are no problems using windows time sync.

 

 

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#44
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Re:Tapo Camera Shows Wrong Date and Time
2024-08-19 09:23:23

  @Pipski 

Hi,
If the Tapo C520WS and Tapo C320WS are connected to the VIGI NVR via RTSP/ONVIF stream, please change the Camera Account on the Tapo app>camera's Device Settings page to disconnect the RTSP/ONVIF connection, and then reboot the camera, check if the camera will have the correct time on the live view page.
Best Regards

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#45
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Re:Tapo Camera Shows Wrong Date and Time
2024-08-24 02:10:57

  @Pipski  

 

hi.... i'm having same issue as you, my C520WS are out if sync plus my Tapo Event Notification are offset by an hour. I have a Ticket open with techsupport/R&D and been on it for a while with progress:.

 

What i have noticed, as i use an NVR too with ONVIF and if on NVR inturn off the feature IPC Time Sync and reboot Tapo cameras, then the issue goes away but then all cameras (Tapo cam and my NVR wired cam) overtime get out of sync by seconds.  The Tapo cam seem to have an issue with ONVIF, it's RTSP does seem to take IPC time sync.

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#46
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Re:[Troubleshooting] Tapo Camera Shows Wrong Date and Time
2024-10-17 06:02:47

  @Solla-topee,我在加拿大,也出现时间自动变化的现象,通过手动修改时区,短暂恢复正常后又变化。我用的是tapo C200等,经反复尝试,发现通过把时区调整到UTC0:00后恢复正常。我认为网络摄像头有自动获取当地时间的功能,自己手动调整时区后,反而是将现有时间加上了手动时区时区段,影响了显示时间,通过把时区调整到0时区,可恢复正常,望能帮助有类似问题的朋友。

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#47
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Re:[Troubleshooting] Tapo Camera Shows Wrong Date and Time
2024-11-16 14:26:41
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#48
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Re:[Troubleshooting] Tapo Camera Shows Wrong Date and Time
2024-11-16 14:27:45

Tapo C210 wrong date and time 

 

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#49
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Re:[Troubleshooting] Tapo Camera Shows Wrong Date and Time
2024-11-18 12:25:50

  @Vanskie 

Hi,
Please describe your problem in detail so we can better help you, for example:
  1. The LED status on the Tapo C210.
  2. What date & time on camera's Live View page on the Tapo app? What date & time is on your phone?
  3. The troubleshooting you did and the results.
Best Regards

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#50
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