Tapo C100 not showing video stream over WiFi
Hello,
I have 3 x TP-Link Tapo C100 cameras and have installed them through the Tapo app over my WiFi without any problem. I can format the SD card, update cameras firmware to latest version (already done), set notifications, etc. from the app. The only thing I cannot do is view live video when my cell phone is connected to the same WiFi as the cameras. The stream tries to load and then times out, every single time.
When I disconnect the WiFi on my cell phone and log into the app through the cellular network (4G LTE), the video streams work perfectly and load very fast. Thus, something in the router is obviously preventing (blocking) me from viewing the C100's video stream over WiFi.
Router :
- Tp-Link Archer C4000, hardware v3.0, with the stock (latest available) firmware.
- "Smart connect" for the 2.4G / 5G bands is ON.
- The anti-virus ("malicious content filter", "intrusion prevention system" and "infected device quarantine") is set to ON.
- "Enable SPI Firewall" is also set to ON (default setting).
- Router's Primary and Secondary DNS : 1.1.1.1 and 1.0.0.1
The anti-virus in the Archer C4000 router appears to have blocked the cameras on previous occasions, with the following note in the log :
"Device owner : (cell phone's make/model or MAC address)
Blocked : 192.168.0.139
Intercept reasons : WEB HTTP Negative Content-Length Buffer Overflow -1"
(note : other IPs also listed on same log events, for the other C100 cameras)
Thank you on letting me know how to proceed in fixing this issue. I really want to be able to view these cams over my WiFi and have figured that having both a router and cameras made by TP-Link would prevent any compatibility issues. I have bought these products recently with that purpose in mind.