Smart Home Community > All Threads > Not responding to App Tapo
< All Threads

Not responding to App Tapo

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not responding to App Tapo

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not responding to App Tapo
Not responding to App Tapo
2021-01-25 21:09:42
Model: Tapo L510E  
Hardware Version: V1
Firmware Version: 1.1.8 Build 20201210 Rel. 55943

Hello,

 

I was using Tapo L510e without any problem a time ago.

Now i was trying to control it with Tapo App and doesnt work.

I cant change the dimmable, cant turn on/off and nothing.

 

Looks like hardware of the LED light works fine and also i can reconfigure it without problem. I dont know what happend.

 

Things i tried without success:

 

- Restart and reconfigure light doing factory reset

- Deleted Tapo App and reinstaled

- Try version 2.2.39 older than latest stable on Play Store

 

Now i use Tap App Android version 2.2.41 on last version available on Play Store

 

Any suggestion?

 

Also i have a friend who has the same light and happens the same.

 

Thanks for your time

  1      
 
  1      
 
#1
Options
2 Reply
Re:Not responding to App Tapo
2021-01-28 10:19:59

@Santimandu 

Thank you very much for your patience.

Sorry for the delay.

Is there any change recently which might cause the App freezes?

When you mentioned that’ can’t change the dimmable, can’t turn on/off and nothing’, were you able to press the button on the APP but it just did not take effect, or something else?

May I know the model number and operating system of your smartphone?

--if possible, could you please try to record a video clip of this issue for me?

 

Thanks a lot and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!
  0  
  0  
#2
Options
Re:Not responding to App Tapo
2021-01-28 16:39:08

@TP-Link 

 

Hello, i think not changes from the config previous to Tapo App, only receives updates from Play Store.

 

Just did not take effect. Nothing happens and for example if the light is off and i try to switch on in app, the app looks like turn on for 1 second and the app goes off then. Meanwhile the bulb never turn on.

 

I'm using a Xiaomi Mi A3 running Android 11.

 

I will try to record this problem.

 

Also i notice that i have sync tapo with Google Home and when i try it nothing happens also. 

 

Thanks for your help and time, 

 

Santiago

 

  0  
  0  
#3
Options

Information

Helpful: 1

Views: 1390

Replies: 2

Related Articles
Tapo L530 not responding to app at all
714 0
Doorbell not responding to reset
364 1
KL125's suddenly not responding in Alexa
1427 3
Kasa thermostat - motor not responding
699 0
invalid source onvif not responding
179 0
Tapo L510E doesn’t show in WIFI connection
2005 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.