HS100 Remote Control Cloud Error

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HS100 Remote Control Cloud Error

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HS100 Remote Control Cloud Error
HS100 Remote Control Cloud Error
2020-12-18 01:16:47
Model: HS100  
Hardware Version: V1
Firmware Version: 1.2.6

Hadn't used my HS100 smart plug since I moved. Had to reset it. Works fine locally. But trying to set up remote control I get a "Cloud error" message. I reset it to factory settings and started the process over. Same result. Three times.

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Re:HS100 Remote Control Cloud Error
2020-12-23 09:21:13

@LawV 

Good day,

Sorry for the delay.

Are you still having the same issue?

If yes, could you please help me check the following information;

1. What is the model number of your home router?

2. Could you please try to change the DNS server on the router to be 8.8.8.8/8.8.4.4 to have a look

3. If possible, could you please temporarily turn off the firewall on the router and enable the remote control again to have a look?

Thank you very much and have a nice day.

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