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Hello @mmm123_
We appreciate your feedback in regard to the log feature, that currently not supported on Tapo camera, we will record your feedback for further feedback.Can you let me know the Mac address of that certain camera in private message and provide more exact time point , we will check what could find on our side.
If anyone having any concerns with your privacy or safety of your account, we encourage you to contact our support team directly from here, so they could help take a look into your concerns further for your concern more timely,thank you.
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Good day.
Thank you very much for your time and patience.
Currently, there Is no such log setting on the App.
Since It would be very useful to have it and we would like to report this feedback to the senior engineers for further evaluation.
Thanks a lot for your understanding and support.
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@TP-Link Is there an update on this topic since December 2020? I am still unable to find a log or a notification and today someone not in our inner circle talked to me through the camera. We will change the password, but nothing tells me there is already a problem going on.
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Hello @mmm123_
We appreciate your feedback in regard to the log feature, that currently not supported on Tapo camera, we will record your feedback for further feedback.Can you let me know the Mac address of that certain camera in private message and provide more exact time point , we will check what could find on our side.
If anyone having any concerns with your privacy or safety of your account, we encourage you to contact our support team directly from here, so they could help take a look into your concerns further for your concern more timely,thank you.
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@luka80 mine were almost certainly hacked in the summer. I've changed the app password a couple of times but I'm still not convinced. Thing is when you change the password, it don't log out all devices. So it's pretty useless.
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Hello everyone,
We recommend reaching local support team directly for concerns with your privacy / tp-link account, so our support help look into that further with the information you provided.
You could provide some case details like MAC address of camera/ account info/ shared link of videos clips etc. when you reach the local team.
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