@Kevin_Z 

 

Hello.

 

Both units experience the same problems and are located in different locations (i.e., not in the same building or general area). What's common to both is the ISP company.

 

I've tried using the original account, closer to the phone, closer to the router, several tries to connect, and several resets but to no avail. The C200 voice prompt always said it has wifi connection but in the end I only get this which goes away after a few seconds: 

 

 

 

 

And when I try to "add device" I get this:

 

 

 

 

 

Any ideas?

 

@tappat 

Hello,

Even though you get the error message on the last step, what's the light status on the camera? 

 

Do you have any special settings on the router? Such as  MAC filtering, Access control, AP Isolation/Client Isolation? If so, please turn them off.

 

If it is possible, please try to factory reset the router and the camera, then reinstall them.

I have exactly the same problem with my C200 when trying to connect it via the Android app.  It happens even when I put the camera a foot away frm the wireless access point.

 

There is nothing wrong with the network - I already have a different make of camera working perfectly well with it.

 

I looks like I will have to send these back for a refund.

@Jolyon 

Hi, sorry to hear that your camera has the same issue. We can try to do some troubleshooting to get it to work.

 

You mentioned you can't set it up with the wireless access point, do you have a router in the house? If so, please try to connect the camera to the main WiFi network, instead of the extended network. 

Besides,  please try to reset the camera and start over with the setup process again,  then reboot the router as well as the Tapo camera.

 

If it is possible, please try to use another phone to do the settings.

 

What's the model number of your router/wireless access point? 

 

Good day.

@Stella.Q 

Hi Stella - thanks for responding.

 

The WiFi access point is the main WiFi network, not an extension.  I don't use the rubbish router built into my Virgin hub - instead I run that in modem-only mode and use a TP-Link TL-ER6020 router and a separate Netgear WAC124 WAP sited more centrally in thehouse.  The WAP runs three WiFi networks: a 5GHz one for my use, a separate 5GHz one for visitors and a 2,.4GHz one for equipment (such as the C200) which require 2.4GHz.

 

There is nothing wrong with the network or the phone (a Samsung J6+), both of which have been used successfully to connect various other devices including another camera and an energy monitor.  I will try connecting theC200 yet again, but if it continues to fail I can only conclude that it is faulty.

 

What does the "network is unstable" message actually mean, anyway?

@Stella.Q 

Hi Stella, I finally managed to connect both cameras and they are working well.  The second one refused to connect using my phone - the app couldn't even detect the camera while it was connected to it!  In the end I used an Android tablet and it worked first time.  No idea why the connection process is so flaky, but at least all is well now.

 

Regards, Jolyon

I did not pay attention to the camera's light at the time of the error but I did turn off the LED prior to the attempted account transfer. No MAC filtering or isolation. Rest the C200 on top of a rest. Same result. Thanks.

I did not pay attention to the camera's light at the time of the error but I did turn off the LED prior to the attempted account transfer. No MAC filtering or isolation. Rest the C200 on top of a rest. Same result. Thanks.

@Jolyon 

Hi Jolyon,

Thanks for your valued reply, glad to hear that it was resolved. 

If need more help in the future, do not hesitate to contact us.

Have a nice day.