C200 not pairing

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C200 not pairing

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C200 not pairing
C200 not pairing
2020-01-05 17:29:44 - last edited 2020-01-09 06:10:16
Model: Tapo C200  
Hardware Version: V20
Firmware Version:

Anyone else having trouble with pairing? The C200 connects fine to the WiFi but then it only fails over and over when trying to pair. Tried with  both Android and IOS - same result. No pairing. Tried a fresh c200 from another box - same result. No pairing ...

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#1
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2 Accepted Solutions
Re:C200 not pairing-Solution
2020-01-08 12:16:54 - last edited 2020-01-09 06:10:16

@Kevin_Z 

 

It is the error message in the mobile app. The case is resolved though. The problem is that I use AP isolation. The workaround for this is to disable it, do the pairing and then enable it again. :)

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#3
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Re:C200 not pairing-Solution
2020-03-05 05:40:33 - last edited 2020-07-01 05:36:00

@chowchow 

Hello,

Please follow the steps below to do some troubleshooting.

 

1. During the configuration, you need to choose the router's wifi and put in the wifi password, make sure the wifi password is correct, you can forget the home network on the phone, then reconnect it to verify the password.

 

2. Turn off the Advanced settings on the router, such as Firewall, AP Isolation, Client Isolation, MAC filtering or Access Control.

 

3. If the camera is connected to a range extender, try to set it up and connect to the main Wi-Fi network.

 

4. Reboot the router and the camera. 

 

5. Factory reset the camera and start over with the setup process again. (With the camera powered on, press and hold the reset button for at least 5 seconds until the LED blinks red)

 

Good day.

 

 

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#9
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13 Reply
Re:C200 not pairing
2020-01-08 03:40:27

@TapoNoob 

 

Hello, what is the led status of the Tapo C200? 

 

What do you mean by saying it failed to pair? Could you please provide more information? 

 

Thanks a lot. Good day.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:C200 not pairing-Solution
2020-01-08 12:16:54 - last edited 2020-01-09 06:10:16

@Kevin_Z 

 

It is the error message in the mobile app. The case is resolved though. The problem is that I use AP isolation. The workaround for this is to disable it, do the pairing and then enable it again. :)

Recommended Solution
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#3
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Re:C200 not pairing
2020-01-09 06:09:37

@TapoNoob 

 

I see, thanks for your valued reply and glad to hear that you figured it out.

 

It helps a lot.

 

Best regards. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:C200 not pairing
2020-01-28 14:52:03 - last edited 2020-01-28 15:07:31

@TapoNoob @Kevin_Z Hi, I have the same problem: the camera connects to the wifi (led solid green after the voice says "wifi connected"), but the pairing process keeps failing.

I have tried with 2 different iphones (different ios version). I have disabled the AP isolation but still no success. 

Any other solution/workaround?

Thank you!

Chiara

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#5
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Re:C200 not pairing
2020-01-28 15:35:51

@Cdesio Try a different router. I simply added an old router as extra WiFi hotspot to my network. That worked like a charm to begin with. Then I investigated what settings differ and found the ap isolation. Finally tp-link support confirmed the problem and solution. After that I simply disable ap isolation when adding a Tapo camera and then enable it again. I do not use the additional router anymore.

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#6
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Re:C200 not pairing
2020-03-01 10:41:11

@Kevin_Z 

hi I am trying to install tapoC200 and facing problem in paring to smartphone & unale to understand above mentioned solution

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#7
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Re:C200 not pairing-Solution
2020-03-05 05:40:33 - last edited 2020-07-01 05:36:00

@chowchow 

Hello,

Please follow the steps below to do some troubleshooting.

 

1. During the configuration, you need to choose the router's wifi and put in the wifi password, make sure the wifi password is correct, you can forget the home network on the phone, then reconnect it to verify the password.

 

2. Turn off the Advanced settings on the router, such as Firewall, AP Isolation, Client Isolation, MAC filtering or Access Control.

 

3. If the camera is connected to a range extender, try to set it up and connect to the main Wi-Fi network.

 

4. Reboot the router and the camera. 

 

5. Factory reset the camera and start over with the setup process again. (With the camera powered on, press and hold the reset button for at least 5 seconds until the LED blinks red)

 

Good day.

 

 

Recommended Solution
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#9
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Re:C200 not pairing (can only be controlled locally)
2020-06-08 03:49:16

I have found an EASY solution!

 

I had the same problem:

 - two (2) C200, one wifi

 - the first gets connected to internet

 - the second is installed, but can only be controlled locally (error message in the app)

 - I have tried various wifi nerworks

 - I have followed instructions and changed the DNS

 - I have updated the C200 firmware

 - I have checked router settings

 - I have changed to another C200 camera

 - etc.

 

But without success... 

The problem remains and only ONE camera can be monitored outside the wifi.

 

The solution?! Easy!

- I logged out from the Tapo app.

- I started a New account (new e-mail)

- I then installed all cameras again.

Voila, it works!

 

So, it seems to be a "centralised TP-link" problem related to the app server.

 

Good luck!

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#11
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Re:C200 not pairing
2020-12-11 14:44:33

@TapoNoob 

For me it was because I was connected to a VPN.

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#13
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Re:C200 not pairing
2020-12-13 16:32:59

Thanks @Odd2699 

I will also try it by connecting to the vpn.

 

Kind regards

Marianne

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#14
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