Nc450 unable to playback recordings

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Nc450 unable to playback recordings

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Nc450 unable to playback recordings
Nc450 unable to playback recordings
2019-12-11 13:47:38
Model: NC450  
Hardware Version:
Firmware Version:

Hi, 

 

I cannot view my recordings in the app. 

 

The recordings are there but I just get the circle of doom and it never loads up, had this problem before and used to exit or pause it and eventually I could view the recordings, my firmware is upto date and it seems since doing so it will not work 

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Re:Nc450 unable to playback recordings
2019-12-12 12:02:37

@Sars0785 

 

What is the current hardware and firmware version of the NC450? 

 

Please show us a screenshot of the recordings page where it gets stuck. 

 

Have you ever tried to change another smart phone to view the recordings? 

 

Besides, please ensure that the tpCamera app version is the latest one. 

 

Good day. 

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