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HS110 not turning off

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HS110 not turning off

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HS110 not turning off
HS110 not turning off
2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11
Model: HS110  
Hardware Version: V1
Firmware Version: 1.2.5

I ordered a new HS110 from an online seller on Lazada Philippines but I'm having problems making it work.

 

HS110 won't turn off via Kasa app or physical power button.

 

I tried multiple factory resets, changing sockets, plugging in a different device. But still the same.

 

I read here in the forum that I'm supposed to hear a "click", however, I don't hear one when using the app or physical power button. 

Although, when I do a factory reset, or when I plug the HS110 into a socket, I hear one loud click. Probably only when the device first boots up.The attached device turns ON after that click, but cannot be turned Off anymore after.

 

Video:

 

Via Kasa app:

https://www.youtube.com/watch?v=BSOOyj5WPBA

 

Via manual unplugging, and physically pressing the power button:

https://www.youtube.com/watch?v=zIaIMZ5NYNc

 

Doing a factory reset:

https://www.youtube.com/watch?v=qfivJnDbZiI

 

Devices I tested:

16" 50w stand fan
Samsung Charger (for S8)

Desktop CPU

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#1
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3 Reply
Re:HS110 not turning off
2019-09-10 08:39:16

@Andrew_B 

 

Thanks for your clarification.

 

Cause you have tried different sockets, appliances and reset it but still failed, there may have something wrong with the HS110.

 

What is the model number of the appliance plugged into it? And what is the power consumption?

 

When and where did you buy it? 

 

What is the current serial number?

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:HS110 not turning off
2019-09-15 05:58:53

@Kevin_Z 

Hi, first thing I tried was a 50w stand fan. I'll send you a pic of the serial number and hope that it could help you identify the batch of defective products. 

 

Anyway, I already returned the item to the seller last week and ordered 3 cheap unbranded smart plugs instead. 

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#3
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Re:HS110 not turning off
2019-09-18 07:17:52

@Andrew_B 

 

Thanks for your reply. 

 

Seems that this device is faulty; anyway, cause you have returned it and got another 3 smart cheaper plugs instead, you can use them now.

 

If need more help in the future, do not hesitate to contact us.

 

Good day. 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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