Smart plug not connecting
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I own two HS100 smart plugs and found one suddenly displaying a solid red l.e.d. It has worked flawlessly in the past. I attempted to reconnect it to my network several times but ended up having to delete it from the kasa app and carryout a factory reset (twice) The connection setup process stalls when the green l.e.d. begins blinking quickly and fails to connect everytime. Any thoughts?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Please hard reset it one more time by holding the settings button for 10s with the plug powered on.
Then please follow the instruction below to configure it:
https://www.tp-link.com/support/download/hs100/#video
Besides, you can move the plug closer to the main router and change another smart phone to give it a go.
May it help and have a nice day.
- Copy Link
- Report Inappropriate Content
No joy Kevin. Carried out the reset several times and the same thing is happening. I don't think there's a fix. My suspicions are that, it may be a compatibility issue with the kasa app. I'm lost tbh. Thanks anyway for your help.
- Copy Link
- Report Inappropriate Content
Thanks for your reply, sorry to hear that.
Per I said before, if still does not work, please contact the tech support to verify whether the replacement is qualified.
Best regards.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1647
Replies: 4
Voters 0
No one has voted for it yet.