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Why did you delete both my complaints without giving any explanation?

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Why did you delete both my complaints without giving any explanation?

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Why did you delete both my complaints without giving any explanation?
Why did you delete both my complaints without giving any explanation?
2019-06-09 08:45:13 - last edited 2019-06-10 06:10:42
Model: KC100  
Hardware Version: V2
Firmware Version:

Why do you think it's appropriate to delete the client's request about issues with your device without getting any explanation on that matter at all? It sounds like TP-Link prefer to hide something from other clients by deleting comments that are not supposed to be known by customers

This is just the worst that a support team can do is to delete topics that they couldn't handle, or they know about that issue and can't do anything with it. But I do have still email copies of those topics.

Probably this topic will be deleted as well. Those customers who will see it, take that into your future consideration about TP-Link brand.

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Re:Why did you delete both my complaints without giving any explanation?
2019-06-10 06:10:17 - last edited 2019-06-10 06:10:42

Hi,

 

We do value your feedback cause we won't delete your customers' threads with no reason. And I find that there is no other post in the EN community; instead, I found that you post some threads in the US community and our engineer replied to you. 

 

Link as below:

https://community.tp-link.com/us/home/forum/topic/162394?replyId=330788 

 

Good day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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Re:Why did you delete both my complaints without giving any explanation?
2019-06-10 21:26:20

Hello there,

 

My other request is still without any answer for a pretty long time already - https://community.tp-link.com/us/home/forum/topic/162396?page=1&t=2019%2F06%2F09%2019%3A58%3A07%20%2B0000

 

I didn't get about EN and US community at all. What does that all mean? Like I thought that EN is an English speaking community and as far as I see US people speaks the same language (ok-ok, almost the same....).

 

If I'm not right, please let me know how can I expedite getting the response fro your team about the product I bought and that doesn't work. And is there any other way how I can deal with such an issues so that I could get a request ID number and estimate any time for your response like it should usually work with any product support?

 

Best Regards,

Artur

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#3
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Re:Re:Why did you delete both my complaints without giving any explanation?
2019-06-11 02:34:26

Hi,

 

The US ocmmunity is isolated, serving the customers in US , while the EN community serves the global users. 

 

Due to jet lag and some other reason, we may delay in response; and for your case, I think Carl is working on it now, you can send a private message to him to get some updates or you can contact our tech support to do further analysis. They will reply to you in time. 

https://www.tp-link.com/us/support/contact-technical-support/#Email-Support 

 

May it help and have a nice day. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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