"Remote Control Disabled" message

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"Remote Control Disabled" message

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"Remote Control Disabled" message
"Remote Control Disabled" message
2017-12-27 08:56:54
Model :

Hardware Version :

Firmware Version :

ISP :

I successfully downloaded the iPhone app and enabled remote control of a L100 Smart Bulb. It works fine as long as I am at home connected to my own wi-fi network. However, when I am elsewhere and connected to another network or using data I cannot control the bulb but get the following message instead...

"Remote Control Disabled
You can enable Remote Control when you're connected to your home wi-fi.

However, I cannot seem to get it to work despite numerous attempts.

Assistance would be greatly appreciated.
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Re:"Remote Control Disabled" message
2017-12-27 18:54:36
Has better contact support. I met similar problem on remote control but not this message. TP-Link support help me to unbind the account then I reconfigre the device, all working.
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