MicroSD card suddenly shows no recordings, only starts recording again after reboot

MicroSD card suddenly shows no recordings, only starts recording again after reboot

MicroSD card suddenly shows no recordings, only starts recording again after reboot
MicroSD card suddenly shows no recordings, only starts recording again after reboot
a week ago
Tags: #Recording #MicroSD card #No Recording
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.3.3 Build 250228 Rel.56467n

I recently bought a C510W camera and I've been having issues with using an MicroSD card in it. The MicroSD card type is "Kingston Canvas Select Plus, 128GB, 100MB/s", which is supported. I confirmed it is not a fake card.


The problem is that it will work for a while and I can check the records on my phone, but then it will randomly have issues where I won't be able to access them anymore. I will get motion/person detected notifications but when I try to watch them, there are no recordings available, even previous ones that worked earlier. Rebooting the camera temporarily fixes the issue but if there are supposed to be any new recordings from after it randomly stops detecting the MicroSD card, those are not actually recorded and can't be watched. This keeps happening multiple times a day. In the storage settings it still says the card is in good condition and the actual storage amount even when it can't find recordings.


I tried formatting the card again but it didn't solve the issue. I tried both continuous and detection recording.

 

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#1
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7 Reply
Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
a week ago

  @Zoey96 

Hi,
Please confirm the following information for the reported issue.


  1. Please uninstall the Tapo app and reinstall the latest one. Check the Tapo app version if the problem remains.
  2. When the issue happens, please send me a picture of the camera's Storage & Recording > Recording Schedule page.
  3. You can remove the SD card from the camera, connect it to your computer, and check if you can watch any video recordings.
  4. Try a different SD card if you have one.


Best Regards

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#2
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
Friday

  @Solla-topee 

Hello,

 

1, I did so, the issue still occurs. App version is 3.10.240. The downloaded recordings aren't available in the app after reinstalling, is there a local folder where I can access them again?

3, I can't easily remove the card anymore but since the recordings are watchable again after rebooting the camera, I'm sure they're not corrupted or anything and would be watchable on PC.
4, Unfortunately I don't have another one.

2, I have tried both fully continuous and fully detection and a mix of both, it didn't make a difference.

Recording Schedule

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#3
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
Monday

  @Zoey96 

Hi, 
1. If you have downloaded the video recording to the Tapo app rather than your phone, uninstalling the Tapo app will delete all downloaded video recordings. If you have downloaded the video recordings to your phone, usually, you can find them on your phone's Gallery.

 

2. Please refer to the below instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera
 

Best Regards

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#4
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
Tuesday

  @Solla-topee 

Hi,

 

2, Is it possible to get the log through the Tapo app or do I need to remove the MicroSD card?

 

If I contacted support through the Tapo app by e-mail, am I going to get a response to the e-mail address associated with my account, or through the app?

 

Thank you!

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#5
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
Tuesday

  @Zoey96 

Hi,
Since the camera log is stored on the microSD card, you need to remove the SD card from the camera to have the camera log.

I have escalated your case to our tech team, and they will contact you via email to further assist you. You can send the camera log to them via email.

Best Regards

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#6
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
Yesterday - last edited Yesterday

I'm also having the same problem.

C510W will show motion/person events then when I attempt to view the recordings on the SD card, it says "No recordings".

Playback and Downoad shows No Recordings, even though I have probably over 100 recordings from the past week.

I have rebooted the camera.

The microSD is a high quality Sandisk128GB (SanDisk 128GB High Endurance Video MicroSDXC Card 4K UHD, Micro SD).

Recordings were fine until yesterday, and there was no firmware update.

Storage shows 1.50 GB / 113.30 GB. So lots of room to record.
 

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#7
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Re:MicroSD card suddenly shows no recordings, only starts recording again after reboot
15 hours ago

  @BenTapo 

Hi,
You can try the following steps and check if they are helpful.
  1. Update the Tapo app to the latest one.
  2. Back up the important video recordings on the SD card, then format the SD card on the Tapo app.
  3. Try a different SD card if you have one.

Best Regards

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#8
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