P100 v2.0 not controllable over internet

P100 v2.0 not controllable over internet

P100 v2.0 not controllable over internet
P100 v2.0 not controllable over internet
2 weeks ago - last edited 2 weeks ago
Model: Tapo P100  
Hardware Version: V2
Firmware Version: 1.3.0

I have a mix of Tapo P100 devices (v1.0 and v2.0), and have found that of them, only the v1.0 devices show up as reachable when I am roaming with my mobile phone.

 

As soon as I connect my phone to the same Wi-Fi as the v2.0 P100s, they become reachable again.

 

Is there a fix for this?

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#1
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3 Reply
Re:P100 v2.0 not controllable over internet
2 weeks ago

  @SomewhatDamaged 

 

You may try to restart both the router and the smart plug. It might also help by changing router DNS to 8.8.8.8 and 8.8.4.4.

 

▶ Cannot use the Tapo app to control my smart devices

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#2
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Re:P100 v2.0 not controllable over internet
2 weeks ago

  @Wayne-TP Have tried that (though I use 1.1.1.1 which is Cloudflare). This affects both the v2.0 plugs and no other device in the network. I have tried two different routers, tried shunting them through a VPN, tried removing and adding them back fresh—but every time I drop from the Wi-Fi they're on, I lose them in the app.

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#3
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Re:P100 v2.0 not controllable over internet
2 weeks ago

  @SomewhatDamaged 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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#4
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