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RV30 Max Plus loses orientation while mopping - again

RV30 Max Plus loses orientation while mopping - again

RV30 Max Plus loses orientation while mopping - again
RV30 Max Plus loses orientation while mopping - again
2025-03-20 12:36:46 - last edited a week ago
Tags: #Mopping #Map
Model: Tapo RV30 Max Plus  
Hardware Version: V1
Firmware Version: 1.2.1 Build 250122 Rel.140327 / 0.0.5.1856-1.4.46

Hello Support,

 

I thought the issue from the ticket

 

https://community.tp-link.com/en/smart-home/forum/topic/720836

 

had been resolved, as it did not occur in January or February.

 

However, it has recently reappeared. The symptoms are as follows:

 

When the mop is installed, the robot vacuum eventually loses its orientation.

 

This means it moves around aimlessly and sometimes collides with walls—often at high speed—even though they are properly mapped.

 

When checking the report, it appears as if the vacuum moves into areas it physically cannot reach, such as inside cabinets.

 

If the issue occurs, the robot also can no longer find the charging station.

 

If the mop is removed, everything works fine again.

 

I believe this issue was resolved by the end of 2024, but it has now returned.

 

Best regards from Bremen,

Nils Bödeker

 

Attachments:

Video + Screenshot of the map

 

https://youtube.com/shorts/3avQY8WWwJc?si=b1i_BUXTfhWqitmS

 

 

 

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#1
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1 Accepted Solution
Re:RV30 Max Plus loses orientation while mopping - again-Solution
a week ago - last edited a week ago

Here are some suggestions regarding this issue. 

  1. Use a clean and dry mop cloth.
  2. Check whether the sensor area is clean.
  3. Check if the wheels are clean, make sure there is there is no grease or dirt before starting another cleaning task.

 

If the problem still exists, contact local TP-Link support for further assistance. The robot vacuum might require a throughout testing.

 

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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-21 06:40:39

  @NilsBoedeker 

 

Is the mop cloth clean? Try to replace a dry and clean mop cloth.

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#2
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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-22 14:08:20

  @Wayne-TP I took an having this exact same issue where the mop is installed and it is making irrational movements and not following a grid pattern.

 

This was all happening with a clean mop and basically started to do this a few minutes in acting like it was stuck but it was on flat level ground. It would also start doing patterns as if there was a table leg in the way trying to circle the table leg but there was no object in the way.

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#3
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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-22 19:52:17

 

 

@Wayne-TP 
 

 

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#4
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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-22 19:52:46

Hello,

 

I have tested this now. When I use a dry mop, the first run goes quite well.

 

However, during the second run, the robot vacuum loses its orientation.

 

If I stop and restart, it turns into complete chaos.

 

I usually select the maximum moisture setting and have it go over the area three times.

 

It also seems to be related to the fact that problems arise when the mop is wet.

 

Although, it should be obvious that the mop is wet in mopping mode.

 

This issue has been occurring for the past 2–3 weeks. Before that, everything worked fine.

 

I suspect a software problem.

 

Can you help with this?

 

Best regards,

Nils Bödeker
 

 

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#5
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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-24 07:59:48 - last edited a week ago

 

NilsBoedeker wrote

Hello,

 

I have tested this now. When I use a dry mop, the first run goes quite well.

 

However, during the second run, the robot vacuum loses its orientation.

 

If I stop and restart, it turns into complete chaos.

 

I usually select the maximum moisture setting and have it go over the area three times.

 

It also seems to be related to the fact that problems arise when the mop is wet.

 

Although, it should be obvious that the mop is wet in mopping mode.

 

This issue has been occurring for the past 2–3 weeks. Before that, everything worked fine.

 

I suspect a software problem.

 

Can you help with this?

 

Best regards,

Nils Bödeker
 

 

@NilsBoedeker 

 

To me, this is more look like a hardware issue, something to do with the wheels. I would recommend getting a replacement first, you may proceed with the warranty with the retailer or the local TP-Link support. 

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#6
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Re:RV30 Max Plus loses orientation while mopping - again
2025-03-24 08:03:38

Domkm wrote

  @Wayne-TP I took an having this exact same issue where the mop is installed and it is making irrational movements and not following a grid pattern.

 

This was all happening with a clean mop and basically started to do this a few minutes in acting like it was stuck but it was on flat level ground. It would also start doing patterns as if there was a table leg in the way trying to circle the table leg but there was no object in the way.

  @Domkm 

 

Which model do you have? Check whether the sensor area is dirty, clean it before sending it out.

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#7
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Re:RV30 Max Plus loses orientation while mopping - again
2 weeks ago

  @Wayne-TP 

 

I have the rv-30

 

I believe all plastic film has been removed and the sensors are clean.

 

When the vacuum first arrived it didn't have this issue it was only about a week later the vacuum decided to make irrational movements when mopping. 

 

Reducing the mopping amount of water as partially solved this issue but it can still sometimes occur like it will stop then drive forward really quickly as if it got stuck.

 

The floor is concrete and smooth so I have no idea if this is causing issues.

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#8
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Re:RV30 Max Plus loses orientation while mopping - again
2 weeks ago

Domkm wrote

  @Wayne-TP 

 

I have the rv-30

 

I believe all plastic film has been removed and the sensors are clean.

 

When the vacuum first arrived it didn't have this issue it was only about a week later the vacuum decided to make irrational movements when mopping. 

 

Reducing the mopping amount of water as partially solved this issue but it can still sometimes occur like it will stop then drive forward really quickly as if it got stuck.

 

The floor is concrete and smooth so I have no idea if this is causing issues.

  @Domkm 

 

Is your device a Mac model, Tapo RV30 Max, RV30 Max Plus, or just a RV30?

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#9
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Re:RV30 Max Plus loses orientation while mopping - again
2 weeks ago

  @Wayne-TP 

 

Good day. I have been experiencing the same issue. I bought my Tapo RV20 Max. Purchased it, exactly a month ago. It vacuums very well. Does horizontal and vertical grid pattern. 

 

The first mop went well. Ever since then it loses orientation. Doesn't follow the map, bumps into walls at high speeds. This all happens when the mop is installed. 

 

All my floors are tiled. 

 

When it starts mopping, it starts off following the outline of the room, then it starts going off its path, almost drifting around. On closer look It seems as if the wheels get wet and it struggles to move around, hence it's stop and sudden acceleration and arc turning. 

 

See below screenshot of when the device mops. 

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#10
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Re:RV30 Max Plus loses orientation while mopping - again-Solution
a week ago - last edited a week ago

Here are some suggestions regarding this issue. 

  1. Use a clean and dry mop cloth.
  2. Check whether the sensor area is clean.
  3. Check if the wheels are clean, make sure there is there is no grease or dirt before starting another cleaning task.

 

If the problem still exists, contact local TP-Link support for further assistance. The robot vacuum might require a throughout testing.

 

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ Tapo Auto Biorhythm Turn on light bulb at different lighting to match different times of the day
Recommended Solution
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#11
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