Tapocare Issue | Subscribed for 1month Premium however I cannot add my camera

misssecurity

3 weeks ago - last edited a week ago

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Registered: 2025-03-12

Tapocare Issue | Subscribed for 1month Premium however I cannot add my camera

3 weeks ago - last edited a week ago

Tags: #Tapo Care #Tapo App Related

Model: Tapo C500

Hardware Version:

Firmware Version:

Good Day,

I need your help/advice. I've just installed my camera/s today and subscribed to the TapoCare 1-month premium subscription for 1 camera, but I am unable to add any of my active cameras as they not showing on the list

1 Accepted Solution

Solla-topee

3 weeks ago - last edited a week ago

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Re:Tapocare Issue | Subscribed for 1month Premium however I cannot add my camera-Solution

3 weeks ago - last edited a week ago

@misssecurity

Hi,
Please confirm the following information for the reported issue.
1. Please ensure your cameras can be controlled locally and remotely.
2. Have you logged in to the Tapo app with the TP-Link account you subscribe to the Tapo Care service?
3. Are you the owner of the Tapo Cameras? If the Tapo cameras are shared by their owner, it's unable to add them to your Tapo Care plan.
4. Please send me(@Solla-topee) your TP-Link account and camera's MAC address via a private message for further analysis.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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