No long term data on Tapo app with T310 Sensors and H100 Hub

No long term data on Tapo app with T310 Sensors and H100 Hub

No long term data on Tapo app with T310 Sensors and H100 Hub
No long term data on Tapo app with T310 Sensors and H100 Hub
Yesterday
Model: Tapo T310  
Hardware Version: V1
Firmware Version: 1.5.0 Build 230105 Rel. 180832

On the Tapo app with T310 Sensors and H100 Hub I am getting no monthly or yearly data on all 5 attached devices.  If I download the data I get only the row headings and no data.  I have tried every solution I could find on this forum but nothing works.  I have changed router DNS to 8.8.8.8 and 8.8.4.4 with No Luck.  I have Disabled IPv4 SPI firewall protection and IPv6 SPI firewall protection with No Luck.  I have unplugged and reset all 5 sensors and the hub numerous times.  I have even tried updating the firmware but all I get is my devices are using the latest firmware.

Signal Strength for each device is:

Bedroom         -63

Livingroom     -59

Spare room      -68

Printer room    -68

Outside           -90

 

What other solutions do you recommend?

 

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#1
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2 Reply
Re:No long term data on Tapo app with T310 Sensors and H100 Hub
11 hours ago

  @Adele-S 

 

Can you ring the H100 hub when you phone on a remote network, e.g. using cellular data?

 

Try to restart both the router and the hub.

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#2
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Re:No long term data on Tapo app with T310 Sensors and H100 Hub
2 hours ago

  @Wayne-TP 

Thanks for the advice.

Yes I can ring myH100 hub when my phone is disconnected from my Wi-Fi network and only using cellular data.

I have also restarted both my router and the hub numerous times with no luck.  I have also reset and reinstalled the sensors numerous times with no luck.

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#3
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