Area unrecognizable mapping issue

Area unrecognizable mapping issue

Area unrecognizable mapping issue
Area unrecognizable mapping issue
2 weeks ago
Model: Tapo RV30 Max Plus  
Hardware Version: V1
Firmware Version: 1.2.1 Build 250122 Rel. 140327

Hi,

 

I'm having trouble editing my map. I've been trying to merge the top part of my map the greyed out part with big living room. Everything i try to though, I get an unrecognizable area prompt when clicking on the greyed out area. Is there a workaround for this?

 

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#1
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5 Reply
Re:Area unrecognizable mapping issue
a week ago

  @Rafa72 

 

It seems the mapping wasn't completed. Can you send the vacuum to clean that area?

 

Try to send the vacuum to clean the Big Living Room, observe whether the map gets updated after the cleaning is completed. *Note: make sure the map isn't locked.

 

If room cleaning doesn't work, you may need to do a whole-home cleaning to update the map, or simply do a re-map.

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#2
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Re:Area unrecognizable mapping issue
a week ago - last edited a week ago

  @Wayne-TP 

 

It seems the mapping wasn't completed. Can you send the vacuum to clean that area? No, I cant. I've tried zone cleaning the grey area and the vacuum wont go there. I've also tried putting the vacuum in that area by carrying it to it and it does nothing.

 

Try to send the vacuum to clean the Big Living Room, observe whether the map gets updated after the cleaning is completed. *Note: make sure the map isn't locked. The map doesnt update itself

 

If room cleaning doesn't work, you may need to do a whole-home cleaning to update the map, or simply do a re-map. I've done a remap (mata mata map 2) and in this case room 2 i.e the dining room in the old map (mata mata map 1)  is being greyed out and the vacuum won't vacuum there either.

 

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#3
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Re:Area unrecognizable mapping issue
a week ago

  @Rafa72 

 

Is the map locked? The map can't auto-update if it is locked.

 

Is the unrecognized area greyed out immediately right after the mapping completes? Grey out after saving the map?

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#4
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Re:Area unrecognizable mapping issue
a week ago

  @Wayne-TP 

 

Yes, the map in unlocked.

 

Is the unrecognized area greyed out immediately right after the mapping completes? Yes, after mapping completes

 

Grey out after saving the map? Do you mean when it prompts to lock the map? If so no. It happens when it firsts maps out the room.

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#5
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Re:Area unrecognizable mapping issue
Thursday

  @Rafa72 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

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#6
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