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9 hours ago
Model: Tapo C500  
Hardware Version:
Firmware Version: ?


hello,

 

there is a camera installed to observe a flat in another land. I shared the using with one of my family members, which installed the app as well.

Each observer could have a look from own devices.

now my family member has accidentally deleted the camera from the app.

the camera is gone on my Phone app too and we are thousands of miles away from there to be able to reconnect.

how is it possible, that someone who is the one who is registered, uses the camera and shares has no chance to prevent a permanent deletion of the camera in my app?

is there any way to get it back?

help would be appreciated.

 

thanks

 

 

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