TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1

TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1

TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
a week ago
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.4.1

I have problem with my camera tapo c200 after update the latest firmware version 1.4.1

after update, my camera always disconect from my NVR (Uniarch), before update my camera and nvr working normaly

 

for information, i have 3 camera, but i only upgrade 2 devices, 

2 devices after upgrade getting error, but one camera working normaly (i dont upgrade this camera, still using version 1,3)

use protocol ONVIF on my NVR. i tried delete camera anda reconnect, it works but only for a while

after that 2 cameras disconnect again

 

can anyone have same problem with me ???

 

 

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#1
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8 Reply
Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
a week ago

  @Nurdi-99_ID 

Hi,
Please confirm the following information for the reported issue.
  1. Can you restore the connection between the camera and NVR by deleting the camera and reconnecting only? Can you restore the connection by rebooting the camera or other ways?
  2. Please check if you can stream the camera on a PC with iSpy or VLC program. If so, do you have the disconnect issue?
  How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
  3. Please describe your network diagram in detail.
Best Regards

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#2
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Wednesday

  @Solla-topee 

 

Hi,

 

1. Can you restore the connection between the camera and NVR by deleting the camera and reconnecting only? Can you restore the connection by rebooting the camera or other ways?

 

i can restore conection by deleting and add camera again, but only for 5 minutes before disconected again, but it not work by rebooting camera

 

  2. Please check if you can stream the camera on a PC with iSpy or VLC program. If so, do you have the disconnect issue?
  How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol

 

i try downgrade the firmware and it work normally like before upgrade. in my conclusion the BUGS IS IN FIRMWARE 1.4.1

 


  3. Please describe your network diagram in detail.

connection using my internal LAN, not using internet. using 1 Wifi router only, my pc locate on same LAN IP and subnet

 


Best Regards

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#3
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Wednesday - last edited Wednesday

  @Nurdi-99_ID 

I am also facing an issue after upgrading to version 1.4.1, it was working normally with the NVR (ONVIF) before the upgrade, I tried factory resetting it and chaning the ONVIF credentials but still it never worked. Could you please share the older firmware and how you managed to install it on the camera.

Thank you.

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#4
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Thursday

Hi, 

@Nurdi-99_ID 

1. It's recommended to establish the Onvif connection on your PC with the iSpy app to have a comparison and check if the disconnect issue happens with specific NVR or all third-party apps.
2. Please refer to the instructions below to collect the camera log on the problematic camera for analysis.
How to get the log of Tapo Camera
 

@Moto1 
1. What's the model number of your NVR?
2. Do you have a disconnect issue on the Onvif connection, or can't you establish the Onvif connection?

 

Best Regards

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#5
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Thursday

 Hi @Solla-topee,

1- I am using Avigilon ACC7
2-  I can't you establish the Onvif connection, it was working normally until I updated it yesterday to version 1.4.1, I tried another new C200 camera with version 1.3.4 it worked normally.

Thank you,

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#6
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Thursday

  @Moto1 

Hi,
You can refer to the instructions below to troubleshoot if you fail to establish the Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?

Please list the troubleshooting you did, and send us the test results if the problem remains.


Best Regards

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#7
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Sunday

  @Solla-topee 

 

Hi,
I was able to run steam RTSP in VLC, and ONVIF on iSpy.
But still ONVIF is not wokring in Avigilon, and RTSP worked but it keeps disconnecting and connecting. Everything is working normally with Avigilon with the version 1.3.4.

Let me know if there is anything else I can try.

Thank you

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#8
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Re:TAPO C200 always disconnect from NVR after update latest firmware v.1.4.1
Yesterday

  @Moto1 

Hi, 
1. What's the model number of your router? Please describe your network diagram.
2. Please refer to the instructions below to collect the camera log on the problematic camera for analysis.
How to get the log of Tapo Camera
Best Regards

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#9
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