Tapo always disconnected
I have 2 Tapo C200 at home. And one always disconnected all the time. Can anyone please help me what to do ?
thank you very much.
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Hi,
If one of your cameras displays offline all the time on your Tapo app no matter whether your phone is connected to the home Wi-Fi or not, it's suggested to press the reset button on the camera for 10s to factory reset it, and then reconfigure it for a try.
Please pay attention to the LED status on the camera after resetting it and configuring it. It will have a solid green light if it's working fine.
Best Regards
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Hi,
If one of your cameras displays offline all the time on your Tapo app no matter whether your phone is connected to the home Wi-Fi or not, it's suggested to press the reset button on the camera for 10s to factory reset it, and then reconfigure it for a try.
Please pay attention to the LED status on the camera after resetting it and configuring it. It will have a solid green light if it's working fine.
Best Regards
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- Report Inappropriate Content
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