C325wb live view
Hi , tapo c325wb image freezes in live view for 1 second, it is connected by ethernet cable, and only happens in 2k, if I go down to 720p it does not happen, the camera has the latest firmware and the app is also the latest .I tried enabling and disabling hardware acceleration but it's still the same.
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Hi,
You can refer to the instructions below to troubleshoot.
What should I do if I can't view the Tapo camera?
If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Do you watch the camera's live feed locally or remotely?
3. Can you send us a video showing the reported issue?
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot.
What should I do if I can't view the Tapo camera?
If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Do you watch the camera's live feed locally or remotely?
3. Can you send us a video showing the reported issue?
Best Regards
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- Report Inappropriate Content
Solla-topee wrote
Hi,
You can refer to the instructions below to troubleshoot.
What should I do if I can't view the Tapo camera?
If the problem remains, please confirm the following information.
1. Please list the troubleshooting you did and the results.
2. Do you watch the camera's live feed locally or remotely?
3. Can you send us a video showing the reported issue?
Best Regards
I tried enabling and disabling hardware acceleration, no luck.
rtsp runs smoothly without interruptions
the same thing happens from another cell phone
I tried looking locally
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Hi,
Thank you for the information provided. For the reported issue, please refer to the instructions below to collect the app log and camera log for further analysis.
How to get the log of Tapo app
How to get the log of Tapo Camera
Best Regards
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