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antonocriss

Yesterday - last edited 6 hours ago

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Registered: 2025-01-22

LIve view

Yesterday - last edited 6 hours ago

Tags: #Live View #Remote Control

Model: Tapo C210

Hardware Version: V2

Firmware Version: 1.4.3 Built241010 Rel.33858n

I cannot have access to my home camera when not connected to my house's wifi. Whenever I'm connected to the house wifi, I have full access to the image, but when I'm not home, not connected to the same wifi as the camera I cannot get access to the image. What can I do to solve the issue? Are there any settings I need to update?

1 Reply

Solla-topee

6 hours ago

Posts: 14106

Helpful: 2448

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Registered: 2020-05-19

Re:LIve view

6 hours ago

@antonocriss

Hi,
If you have a problem to remote controlling your camera, please refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?

If the problem remains, please confirm the following information.
1. The LED status on the camera.
2. Send me(@Solla-topee) "Forum ID 738832+the camera's MAC address" via a private message.
3. Try to factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with another phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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