RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station

RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station

RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
Sunday
Tags: #Map #rv20
Model: Tapo RV20 Max Plus  
Hardware Version: V7
Firmware Version:

I've had the RV20 Max Plus since December 2024, which means it's been almost three months. For the first two months, it performed great in both vacuuming and mopping. However, over the past month, it has stopped cleaning the entire house, despite the map remaining unchanged. The vacuum has more than 70% charge, no obstacles in its path, and both the machine and charging bin are clean. There are no visible issues with the vacuum itself.

I've rescanned and created a new map four times, but the problem persists. It only cleans the room where the charging dock is located. Even when I manually send it to another room, it moves a few meters before returning to the dock for no apparent reason.

This has become frustrating, as I invested in this vacuum expecting reliable performance. Given that the furniture layout, charging dock location, and overall setup have remained the same since purchase, this behavior seems abnormal.

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Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
Monday

  @ahmad2591988 

 

Please share some pictures of the cleaning report about the abnormal cleaning. Record a video of the problem if possible. *Upload the videos to your personal cloud drive or YouTube and send a link here, or send to me privately through a message.

 

What kind of floor material do you have in your home? Any carpet?

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Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
9 hours ago
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Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
8 hours ago - last edited 8 hours ago

Dear Wayne,

I uploaded the photo when I assigned the robot to clean a room other than the living room. As you can see, it immediately heads to the charging station, and this behavior occurs throughout the entire house.

I re-scanned the house yesterday, but the issue persists. Here are some additional details I've checked and tested:

  1. I verified that both the vacuum and charging station bins are clean and empty.
  2. All vacuum parts have been cleaned and require no maintenance.
  3. For all the maps created, the same issue occurs, even after changing the cleaning and movement configurations to various settings.
  4. I cleared everything around the vacuum station and performed another scan, but the problem remains unchanged.

 

this is becoming frustrating, in two months time since I bought it, I used it only for one month.

 

rooms are two type: floor with tiles, and other rooms with full carpet.  what I noticed this issue mainly happening for rooms with carpets and occasionally with the tiles.

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Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
8 hours ago
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Re:RV 20 MAx Plus- the vacuum does not clean the whole house and it goes back to the charging station
8 hours ago
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