Tapo app - camera auto reboot function gets deactivated

Tapo app - camera auto reboot function gets deactivated

Tapo app - camera auto reboot function gets deactivated
Tapo app - camera auto reboot function gets deactivated
a week ago - last edited a week ago

Tapo app V3.9.102 

 

I turn on the auto reboot function for the cameras, and after restarting the app, it gets to off by default. 

  0      
  0      
#1
Options
5 Reply
Re:Tapo app - camera auto reboot function gets deactivated
a week ago

  @aidworker 

 

What's the model and system version (Android/iOS) of your phone?

 

Does this happen every time you restart the app? If the problem can be reproduced, please make a screen recording and share the video here. *Upload the video to your cloud drive and send a link.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo app - camera auto reboot function gets deactivated
a week ago

  @Wayne-TP 

 

Thank you for getting back to me. 

I'm running iOS 18.3.1 on an iPhone 14.

 

I tried to reproduce the issue, and I've noticed that when I'm connected to my local network via WiFi, the auto reboot button is active (ON). 

But when connected via mobile data (5G), the auto reboot button is deactivated (OFF). 

 

https://share.icloud.com/photos/0ffiQ9kV1ZiAADoqLZLLjR5Lg

  0  
  0  
#3
Options
Re:Tapo app - camera auto reboot function gets deactivated
Tuesday

  @aidworker 

 

Does this occur on all the cameras? Or a specific device? What's its model, hardware, and firmware version?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options
Re:Tapo app - camera auto reboot function gets deactivated
Tuesday - last edited Tuesday

  @Wayne-TP 

 

Yes, all the cameras. C225 V2 and C110 V2. All have been updated to the latest firmware version.

  0  
  0  
#5
Options
Re:Tapo app - camera auto reboot function gets deactivated
Thursday

  @aidworker 

 

Please reproduce the problem then submit an app log in the app. How to get the log of Tapo app

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#6
Options