TAPO C520WS Ethernet connection not possible

TAPO C520WS Ethernet connection not possible

TAPO C520WS Ethernet connection not possible
TAPO C520WS Ethernet connection not possible
a week ago - last edited Wednesday
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version:

Hello, I've been trying in vain to connect the camera via LAN for days.

 

The camera was connected via WIFI before, but I want a more stable connection so I pulled a ethernet cable.

 

 

1. Press reset the camera for 10 seconds (audio signal follows)
2. Restart camera
3. Turn off the camera
4. Pull out the power plug
5. Connect LAN
6. Connect the power plug

 

The camera ALWAYS flashes orange and green. It is no longer in the app either. What else can I do???? It should show a steady orange light for ETH.

 

And yes, the LAN cable works. Tested with a ETH test device (green LEDs flash on the transmitter and receiver) and also connected a laptop (gets IP via DHCP).

 

 

 

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1 Accepted Solution
Re:TAPO C520WS Ethernet connection not possible-Solution
a week ago - last edited Wednesday

  @Wayne-TP 

 

I think I narrowed the issue down.

 

As mentioned the cable works fine, I connected the Laptop and I get an IP from the router and I am connected to the internet.

 

I have about 10 Mbit/s up and downstream tested with Google and Ookla Speedtest. Also the camera work via a 2 meter LAN cable on the same port, but not on the 15 meter one.

 

So my assumption is at the moment that the signal is not strong enough for the IP camera to be recognized. However, this camera should only need 4mbps

 

Formula for bandwidth:

Bandwidth (Mbps)=Resolution (MP)×Compression Rate×Frame Rate\text{Bandwidth (Mbps)} = \text{Resolution (MP)} \times \text{Compression Rate} \times \text{Frame Rate}Bandwidth (Mbps)=Resolution (MP)×Compression Rate×Frame Rate

Using the average compression rate for H.264:

  • For a low-motion environment, the compression rate might be closer to 0.1 Mbps per megapixel.
  • For high-motion or complex scenes, it could go up to 0.3 Mbps per megapixel.

Calculation:

  1. Low motion (0.1 Mbps per megapixel):

    3.7 MP×0.1 Mbps×30 FPS=1.11 Mbps3.7 \, \text{MP} \times 0.1 \, \text{Mbps} \times 30 \, \text{FPS} = 1.11 \, \text{Mbps}3.7MP×0.1Mbps×30FPS=1.11Mbps
  2. High motion (0.3 Mbps per megapixel):

    3.7 MP×0.3 Mbps×30 FPS=3.33 Mbps3.7 \, \text{MP} \times 0.3 \, \text{Mbps} \times 30 \, \text{FPS} = 3.33 \, \text{Mbps}3.7MP×0.3Mbps×30FPS=3.33Mbps

Conclusion:

  • For low motion, the camera will need about 1.1 Mbps.
  • For high motion, the camera will need about 3.3 Mbps.

 

 

Sadly no limitation in bandwidth nor ethernet cable lenght is specified. This makes the camera useless to me and I will claim a warranty refund.

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Re:TAPO C520WS Ethernet connection not possible
a week ago

  @MoHi1234 

 

Try to factory reset the camera. How to reset my Tapo camera

 

Check whether the router recognizes the camera when it is plugged in, whether the camera appears in the router client list. If not, camera's ethernet cable could be defective. You may contact the retailer or the local TP-Link support to proceed with the warranty. 

 

 

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Re:TAPO C520WS Ethernet connection not possible-Solution
a week ago - last edited Wednesday

  @Wayne-TP 

 

I think I narrowed the issue down.

 

As mentioned the cable works fine, I connected the Laptop and I get an IP from the router and I am connected to the internet.

 

I have about 10 Mbit/s up and downstream tested with Google and Ookla Speedtest. Also the camera work via a 2 meter LAN cable on the same port, but not on the 15 meter one.

 

So my assumption is at the moment that the signal is not strong enough for the IP camera to be recognized. However, this camera should only need 4mbps

 

Formula for bandwidth:

Bandwidth (Mbps)=Resolution (MP)×Compression Rate×Frame Rate\text{Bandwidth (Mbps)} = \text{Resolution (MP)} \times \text{Compression Rate} \times \text{Frame Rate}Bandwidth (Mbps)=Resolution (MP)×Compression Rate×Frame Rate

Using the average compression rate for H.264:

  • For a low-motion environment, the compression rate might be closer to 0.1 Mbps per megapixel.
  • For high-motion or complex scenes, it could go up to 0.3 Mbps per megapixel.

Calculation:

  1. Low motion (0.1 Mbps per megapixel):

    3.7 MP×0.1 Mbps×30 FPS=1.11 Mbps3.7 \, \text{MP} \times 0.1 \, \text{Mbps} \times 30 \, \text{FPS} = 1.11 \, \text{Mbps}3.7MP×0.1Mbps×30FPS=1.11Mbps
  2. High motion (0.3 Mbps per megapixel):

    3.7 MP×0.3 Mbps×30 FPS=3.33 Mbps3.7 \, \text{MP} \times 0.3 \, \text{Mbps} \times 30 \, \text{FPS} = 3.33 \, \text{Mbps}3.7MP×0.3Mbps×30FPS=3.33Mbps

Conclusion:

  • For low motion, the camera will need about 1.1 Mbps.
  • For high motion, the camera will need about 3.3 Mbps.

 

 

Sadly no limitation in bandwidth nor ethernet cable lenght is specified. This makes the camera useless to me and I will claim a warranty refund.

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Re:TAPO C520WS Ethernet connection not possible
Monday

  @MoHi1234 

 

Can you clarify whether the router's client list is unable to detect the camera when using different lengths of Ethernet cables?

 

Or is the router able to recognize the camera, but the camera's LED indicator light doesn't change, and the app configuration also doesn't succeed?

 

What's the type of ethernet cable you tested, especially the 15 meter one? Cat5, Cat6?

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Re:TAPO C520WS Ethernet connection not possible
Monday

  @Wayne-TP 

 

Can you clarify whether the router's client list is unable to detect the camera when using different lengths of Ethernet cables?

 

Yes

 

Or is the router able to recognize the camera, but the camera's LED indicator light doesn't change, and the app configuration also doesn't succeed?

 

No - router does not find camera - lights blink orange

 

What's the type of ethernet cable you tested, especially the 15 meter one? Cat5, Cat6?

 

 

Cat 6

https://www.amazon.de/dp/B00ZRVGN1C

 

 

Bought a Reolink camera by now, this works as expected. Now I am using tapo for indoor and outdoor reolink

 

 

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Re:TAPO C520WS Ethernet connection not possible
Wednesday

  @MoHi1234 

 

Thank you for sharing the info. We'll report your case to the relevant team and let them test it.

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Re:TAPO C520WS Ethernet connection not possible
Wednesday

  @MoHi1234 

 

By the way, what's the model of your router? What type of LAN port does it have? 100M or 1000M port?

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