Camera C212 inaccessible when connected remotely

Human_42

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Camera C212 inaccessible when connected remotely

Thursday - last edited Thursday

Tags: #Device Connectivity

Model: Tapo C212

Hardware Version: V2

Firmware Version: 1.3.14

Today onwards, my camera stopped becoming available/online in the Tapo app when my mobile was not connected to the same local (wifi) network as the camera.

This was never an issue before.

- I've rebooted the camera as well as the router

- dns on router is 8.8.8.8

- status LED: solid Red

- Tapo app, Router firmware, Camera firmware are all up to date

- Other Tapo devices on the same network are accessible remotely with no issues

What could be the issue here?

1 Reply

Solla-topee

Friday

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Re:Camera C212 inaccessible when connected remotely

Friday

@Human_42

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?

If the problem remains, please confirm the following information.
1. Please ensure your router is working and provide a stable internet connection.

2. You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.

Best Regards

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Camera C212 inaccessible when connected remotely

Camera C212 inaccessible when connected remotely

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