Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue

Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue

Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue
Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue
3 weeks ago
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.2.2 Build 240914 Rel.55174n

Hi,

 

I have a

Tapo C220 Camera HW v1.0 running firmware version 1.2.2 Build 240914 Rel.55174n

Issue: Few days ago when the camera auto upgraded to this latest version problem started where camera loosing WiFi connectivity or switching its state from stable green to red and green or mostly staying to solid RED. I have tried resetting the camera couple of times and while it has initially fixed the issue for few days but the issue came back and now camera mostly staying solid RED but no access to it. I have restarted my home router many times or even Omada APs at home but no luck. Everything else related to IT is working normal at home and no issues. I do have another C200 camera which is working as normal too.

Kindly help in fixing this issue as i bought this camera 2-3 months back and it was working perfectly until few days back this issue started.. 

regards,

 

Raheel

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2 Reply
Re:Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue
3 weeks ago

Hi Can anyone suggesst some help or extend some support here?

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Re:Tapo C220 Camera Version 1.0 running firmware 1.2.2 - Solid RED light issue
2 weeks ago

  @raheelbarlas 

Hi,
Please confirm the following information regarding the reported issue.
  1. Please disable the mobile data on your phone, connect it to the same Wi-Fi as the camera, open the Tapo app, and check if the camera will display an online state on the Tapo app.


  2. If not, try to factory reset the camera by pressing the reset button for 10 seconds, how does the LED status and color changes?


  3. If the LED changes to flashing red and green, try to reconfigure the camera and check if it will work.


Best Regards

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