Tapo C520WS - Video freezes after 2 sec / Playback & Download

Tapo C520WS - Video freezes after 2 sec / Playback & Download

Tapo C520WS - Video freezes after 2 sec / Playback & Download
Tapo C520WS - Video freezes after 2 sec / Playback & Download
неделю назад - last edited неделю назад
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.10 build 241025 Rel.55515n

Hello everyone,

I'm experiencing a bizarre issue with my 4 cameras. All of them, connected via a mix of wired (3) and WiFi (1), suddenly started exhibiting the same problem:

- Using Tapo app,when I play videos under [Playback and Download] it starts for 1-2 seconds, then freeze for 2 seconds, then fast-forward to the end.

Here are the details:

- Camera model: [Tapo C520WS]
- Connection: 3 cameras via network cable to a network switch, then to the internet router; 1 camera via WiFi
- Internet: 50Mbps download, 20Mbps upload fiber to premise (stable, no changes)
- Firmware: Updated on all cameras

- I use Tapo care saving on the could not on SD card for all of the cameras.

- Recording at 2K quality 
- Restarted cameras, switch, and router multiple times

Interestingly, about 2 out of 10 videos download normally, while the rest exhibit the issue.

The cameras were working fine for at least 2 months before this sudden issue arose. I've tried troubleshooting, but I'm stumped.

Has anyone encountered a similar issue? Any suggestions or solutions would be greatly appreciated!

Thanks in advance for your help

  0      
  0      
#1
Options
2 Reply
Re:Tapo C520WS - Video freezes after 2 sec / Playback & Download
Sunday

  @ELSHARKAWI 

Hi, 
Please confirm the following information about the reported issue.
  1. What's the model number of your router?
  2. Please send me(@Solla-topee) your camera's MAC address via a private message.
  3. If you download a video from our cloud server, do you have the same issue when watching it?
  4. Please try to factory reset a camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and check if the problem remains.
Best Regards

  0  
  0  
#2
Options
Re:Tapo C520WS - Video freezes after 2 sec / Playback & Download
Monday

  @Solla-topee 

 

Thank you Solla,

 

Please see my answers below:

 

1 - Router model : NetcommWireless NF18ACV

2 - I will send the MAC addresses via private message 

3 - The issue is still there even when I download the video from the cloud.

4 - I will try all what you recommend and let you know how it goes. 
 

Regards 

  0  
  0  
#3
Options