C510w PTZ problems when connected to DVR after update to 1.3.1
Hi everyone!
Recently I updated my C510w to the last version as the app requested (1.3.1), after the update all the PTZ functions stopped working, it used to work perfectly before the update. I use a Hikvision DVR and I have other PTZ cameras, I also have a Tapo C210 that works perfectly.
I tried to reset the camera but still the same.
What can I do to restore the functionality?
Thanks a lot!
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Hi,
We have a new firmware that may solve the reported issue. Please send me(@Solla-topee) "Forum ID 738696 + camera's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
We have a new firmware that may solve the reported issue. Please send me(@Solla-topee) "Forum ID 738696 + camera's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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@Solla-topee I sent you the message, thanks a lot!
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Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards
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@Solla-topee Worked perfectly! Thanks a lot!
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@VictorMTTZZ I have the same problem with PTZ please could you push the update to my camera.
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Hi,
Please refer to this post to send me the camera's MAC address if you want to try the firmware.
Best Regards
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