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microphone no works c510w

GioGio76

2 weeks ago - last edited Thursday

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Registered: 2024-09-28

microphone no works c510w

2 weeks ago - last edited Thursday

Tags: #Live View

Model: Tapo C510W

Hardware Version:

Firmware Version: 1.2.2 build 240517 rel 42283n

Good morning,sorry my English, but stop using a translator.
I have a problem with 4 tapo 510w cameras:
the microphone no longer works.
if I make a call whoever is near the camera hears me, but I hear nothing. 
obviously the audio and microphone are turned on and the volume is at maximum.
for about 2 months I have been hearing a background hum instead of voices


can anyone help me? Thank you

1 Accepted Solution

Wayne-TP

a week ago - last edited Thursday

Posts: 3214

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Registered: 2020-06-23

Re:microphone no works c510w-Solution

a week ago - last edited Thursday

@GioGio76

Is your phone in silent or do not disturb mode? Try to watch the camera with another cell phone.

Was there anything occurred before you noticed this problem? Does the recorded video have sound? Try watching it within the app as well as downloading it locally to your phone and watching it through your phone's albums to see if you have the same problem.

Have you tried to factory reset the camera?

This issue may require a more in-depth analysis, please contact local support for further services. Provide relevant information as well as a video of the issue, and also include a link to this post for their reference.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

a week ago - last edited Thursday

Posts: 3214

Helpful: 622

Solutions: 843

Stories: 12

Registered: 2020-06-23

Re:microphone no works c510w-Solution

a week ago - last edited Thursday

@GioGio76

Is your phone in silent or do not disturb mode? Try to watch the camera with another cell phone.

Have you tried to factory reset the camera?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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microphone no works c510w

microphone no works c510w

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