Plug switching off during away time
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My smart plugs keep switching off during away time. These are brand new plugs and this should not be happening.
Also, I switched a plug off partway through away time but it came back on again after a short time.
Any ideas on why this is happening?
I am thinking of returning the plugs as they are either faulty or the software is not good enough.
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Have you enabled the Away mode feature for the smart plug? How to Set up Schedule, Away Mode, and Timer for Smart Plug/Bulb/Switch in Tapo App
Check if you have created any automation that might turn on/off the smart plug, including the automation created in the Tapo app, and the third-party platforms like Alexa, Google Home.
How to create Smart Action (Automation or Shortcut) on Tapo app
Factory reset a smart plug and keep it configured for some time, and observe whether the same issues happen again. If the problems do not return, reconfigure the smart plug with a new device name and then monitor its performance.
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
Have you enabled the Away mode feature for the smart plug? How to Set up Schedule, Away Mode, and Timer for Smart Plug/Bulb/Switch in Tapo App
Check if you have created any automation that might turn on/off the smart plug, including the automation created in the Tapo app, and the third-party platforms like Alexa, Google Home.
How to create Smart Action (Automation or Shortcut) on Tapo app
Factory reset a smart plug and keep it configured for some time, and observe whether the same issues happen again. If the problems do not return, reconfigure the smart plug with a new device name and then monitor its performance.
- Copy Link
- Report Inappropriate Content

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